Status: May 31, 2026
1. Provider and Contact
This return and refund policy applies to orders placed in the Golden Touch GmbH online shop.
Golden Touch GmbH
Managing Director: CHENG SHI
Company headquarters: Ellerkirchstraße 18, 40229 Düsseldorf, Germany
Business address: Pinienstraße 24, 40233 Düsseldorf, Germany
Commercial Register: Amtsgericht Düsseldorf, HRB 85038
VAT ID: DE322245381
Email: info@gtvolt.de
WhatsApp: +49 152 56402740
2. Relationship to the Cancellation Policy
This policy describes the practical process for returns and refunds. It does not replace the statutory cancellation policy for consumers.
Consumers within the meaning of § 13 BGB (German Civil Code) are entitled to the statutory right of cancellation. The details can be found in our separate cancellation policy.
Entrepreneurs within the meaning of § 14 BGB are not granted a voluntary right of cancellation, unless explicitly agreed otherwise.
3. Return Period
Consumers can cancel the contract within 14 days of receipt of the goods in accordance with the statutory cancellation policy.
To meet the deadline, it is sufficient for the declaration of cancellation to be sent before the deadline expires.
4. Register Returns in Advance
Please contact us by email or WhatsApp before any return. This helps us to correctly assign the return and provide you with the appropriate return instructions.
Please do not return goods without prior contact. For larger or sensitive items, especially solar modules, storage units, inverters, mounting systems, or accessories, prior consultation may be necessary.
5. Return Address
Unless we inform you of a different address in individual cases, the return address is:
Golden Touch GmbH
Halle von Prangl
Pinienstraße 24
40233 Düsseldorf
Germany
Please enclose a copy of the invoice or a clearly visible order number with the return if possible.
6. Condition of Returned Goods
The goods should be returned complete, undamaged, and, if possible, in their original packaging. Accessories, cables, mounting systems, instructions, packaging inserts, and other components included in the scope of delivery should be fully enclosed.
For products such as solar modules, storage units, inverters, mounting systems, and electrical accessories, secure packaging is particularly important to avoid transport damage.
7. Products Already Installed or Used
The statutory right of cancellation is not excluded by an inspection of the goods. Consumers are permitted to inspect the goods to the extent necessary to ascertain their nature, characteristics, and functionality.
However, if the goods have been used beyond this inspection, installed, damaged, returned incomplete, or handled improperly, a reduction in value or a reduction in the refund amount may be considered.
This applies in particular if solar modules, storage units, mounting systems, or accessories have already been assembled, are visibly used, damaged, soiled, or are not returned completely.
8. Return Costs
The direct costs of returning the goods are borne by the customer.
If the return is due to a defect, incorrect delivery, or an error for which we are responsible, we will bear the reasonable return costs.
In such cases, please contact us before returning the goods so that we can coordinate the further procedure with you.
9. Refund
After receipt and inspection of the return, we will generally refund the refundable amount using the same payment method that was used for the original order, unless explicitly agreed otherwise.
The refund will be made in accordance with statutory provisions. We may refuse the refund until we have received the goods back or until the customer has provided proof that the goods have been returned, whichever is earlier.
In the case of incomplete, damaged, or excessively used goods, the refund amount may be reduced accordingly, to the extent permitted by law.
10. Transport Damage
Please check the delivery for external damage immediately upon receipt if possible. If the packaging or goods are visibly damaged, please document the condition with photos and contact us immediately by email or WhatsApp.
Please keep the packaging and all shipping documents so that transport damage can be verified with the shipping service provider.
Your statutory warranty rights remain unaffected by this.
11. Defects and Incorrect Deliveries
If you have received a defective item, damaged goods, or an incorrect item, please contact us with the following information:
· Order number
· Brief description of the problem
· Photos or videos of the defect or incorrect delivery
· Photo of the shipping carton if the goods were damaged during transport
We will review the case and inform you about the next steps, such as replacement delivery, repair, return, or refund.
12. Exceptions and Special Notes
The right of cancellation may be excluded according to statutory provisions, for example, for individually manufactured goods or in other legally regulated cases.
For products with serial numbers, type plates, or safety-relevant components, we reserve the right to check the identity and completeness of the returned goods.
A return may be refused or the refund amount reduced if the goods do not correspond to the originally delivered goods, essential components are missing, or the goods have been damaged by improper handling, to the extent permitted by law.
13. Warranty Rights
Your statutory warranty rights remain unaffected by this return and refund policy.
In the case of justified defects, the statutory provisions apply. Please contact us so that we can review the case and find an appropriate solution.
14. Language Versions
This translation is provided solely for better understanding. In the event of discrepancies between the language versions, the German version shall prevail.
15. Language Versions
In case of discrepancies between language versions, the German version shall prevail.